Starr Property Management, Inc. Serving the Sacramento and San Joaquin Valleys
(209) 478.4111

Welcome to Starr Property Management

Proudly serving the Sacramento & San Joaquin Valleys

Over 30 years of working in Stockton and Sacramento property management has given us the knowledge and experience required for understanding what service and committment to our clients is all about. We bring our combined talents and ideas together in a steady effort to best work for you and with you in every capacity needed for your home rental concerns.

Diane and her associates have worked hard and gained local support by establishing a solid reputation built on offering competent, blue ribbon services. Satisfied clients are our most valued resource.

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“My favorite compliment from my clients is that they forget they have a rental property.”

~ Diane Starr

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Stockton Property Management Blog

Why Do Property Management Companies Have Negative Reviews?

Diane Starr - Tuesday, May 31, 2016

In today’s blog, we are sharing our thoughts on social media reviews and customer feedback that can be found on sites such as Google Plus and Yelp. When you’re looking at reviews for property management companies, you may see negative reviews, and that’s not necessarily a bad thing.

Today, consumers have become accustomed to looking at reviews pertaining to any company that they are considering doing business with, and some people base their decisions exclusively on the number of stars a company gets in its ratings. That might make sense if you’re looking for a restaurant or choosing a hotel, but the stars don’t always tell the full story when it comes to professional property management companies.


Management companies perform a service for landlords. Their job is to find the best possible tenants for a property and to ensure those tenants are in compliance with the rental agreement and other contracts that was signed. Sometimes, prospective renters will write negative reviews because their application was declined and they’re not happy about it. More often, tenants will complain in these reviews about what they don’t like. Perhaps the property manager didn’t return the full security deposit and the tenant is angry. What that could mean is that the property manager is actually doing a thorough and responsible job on behalf of the landlord. You want a property manager who will properly screen tenants and hold the tenants who are in place accountable to their lease.


Take the time to read a complete review when you see something negative. You can’t take it at face value and decide against a property management company because you see a one or two star review. The relationship with the tenant can  be adversarial in nature at times.  That management company might simply be doing their job, and doing it well.

If you have any questions about this, or you’d like to know more about how to decipher online reviews, please don’t hesitate to contact us at 800-750-0017.

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1545 Saint Marks Plaza #4
Stockton, CA 95207
LOCAL TEL: 209-478-4111
TEL: 800-750-0017
FAX: 209-472-9555

BRE# 00980629

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